Mediocrity. It’s the worst kind of comfortable. But for you, the rampant mediocrity in today’s customer service and patient experience world can actually work in your favor.
Think about it. We’ve become so accustomed to being on the receiving end of mediocre, even sub-par service, that even the simplest of extra measures feel great! When the barista thanks you by name (even though you know they’re just reading it off your over-priced latte), you warm to them. It feels good. When the check in clerk at the hotel notices the ages of your children and suggests age-appropriate activities nearby, it stands out in your memory.
Even the smallest attempt to go above and beyond will set you apart these days. Use this to your advantage. Think about just one little change your team can make to your current patient experience. Implement it today! Need a few ideas? Let’s chat.
“Never surrender to the momentum of mediocrity.” -Marlon Brando