Poppe Practice Management | Poppe Practice Management Blog
Genevieve Poppe, Poppe Practice Management, Practice Management Blog
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Patient Experience

31 May Do You Want To Be Right Or Do You Want To Be Helpful?

In the recent months, I’ve been on the receiving end of some pretty terrible customer and patient service experiences. Oddly enough, in each case, the person providing the service genuinely thought they were being helpful. First, several weeks ago, I found myself tackling a tricky painting...

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