Mediocrity. It’s the worst kind of comfortable. But for you, the rampant mediocrity in today’s customer service and patient experience world can actually work in your favor. Think about it. We’ve become so accustomed to being on the receiving end of mediocre, even sub-par service, that even the simplest of… Read More…

In the recent months, I’ve been on the receiving end of some pretty terrible customer and patient service experiences. Oddly enough, in each case, the person providing the service genuinely thought they were being helpful. First, several weeks ago, I found myself tackling a tricky painting project. Through some research… Read More…

WE KNOW THAT PROVIDING excellent dental care is essential to patient and practice health. However, your clinical skills are not why your patients return to your office for their biannual checkups or even choose you in the first place.  Your team’s soft skills not only matter, in the eyes of your… Read More…