Poppe Practice Management | Poppe Practice Management Blog
Genevieve Poppe, Poppe Practice Management, Practice Management Blog
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Author: Brianna Kuelz

12 Jun Make Mediocrity Your Opportunity

Mediocrity. It’s the worst kind of comfortable. But for you, the rampant mediocrity in today’s customer service and patient experience world can actually work in your favor. Think about it. We’ve become so accustomed to being on the receiving end of mediocre, even sub-par service, that...

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31 May Do You Want To Be Right Or Do You Want To Be Helpful?

In the recent months, I’ve been on the receiving end of some pretty terrible customer and patient service experiences. Oddly enough, in each case, the person providing the service genuinely thought they were being helpful. First, several weeks ago, I found myself tackling a tricky painting...

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