Poppe Practice Management | Poppe Practice Management

Genevieve Poppe is a dental practice management expert specializing in practice growth, team development and patient experience training.

Dental Practice Management, Patient Experience, Customer Service, Dentistry, Phone Skills, Dental Marketing

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BIG PICTURE VISION & DETAILED STRATEGY FOR DENTISTS

Helping dental practices achieve operational bliss and patient experience greatness!

A Partner in Your Practice Vision

Poppe Practice Management has the skills & experience to get your practice running like you always envisioned.

Confident and Experienced

When you have a big vision for your practice you need somebody with the skills to get your practice on the right path.

Tough Love

Progress and improvement often require tough conversations. You need someone who cares enough to communicate with truth and respect.

Strategy and Support

It is time to develop a strategy for your practice’s success. You need a partner who is dedicated to your vision and will support you to the finish line.

SERVICES

PRACTICE GROWTH

Does your practice have the urgent need for growth? We offer cost-effective external marketing plans and internal marketing strategies and case presentation coaching that really work. We can engage your team in the process and deliver growth faster than you might imagine.

SIMPLE MANAGEMENT SYSTEMS

We can train you and your team on simple management systems that are based on customer service and practice values. Empowered teams with flexible systems and good communication can deliver amazing results for your patients and your practice!

PHONE SKILLS TRAINING

Is your phone team trained to answer dentistry's toughest question, ``Do you take my insurance?`` We can help your team capitalize on your reputation and marketing investment with phone skills that will dramatically improve your new patient call conversions.

TEAM COMMUNICATION

Good team communication takes practice and often time a little outside help. We can help you with simple and comfortable ways to normalize conversation and get your team talking.

TEAM EVALUATION, REVIEW & HIRING

If your team is the source of your stress, sometimes an outside objective evaluation can be very helpful. We can teach you the process for a constructive and positive review process and aid you in the hiring and training quality team members if required.

PRACTICE RESCUE

Team issues? Sudden loss of key personnel? Financial problems? Sudden or diffucult transition? No matter what the reason you feel the need for a lifeline, we can help!

Genevieve Poppe

CEO

Brianna Kuelz

Client Services Coordinator

PROFILES

Ms. Poppe has over 20 years experience in the dental field. Having held many roles within the dental field, her industry expertise is proven by years of success in all aspects of practice operations. In addition to many years of clinical experience and practice management experience, Ms. Poppe has architected and facilitated numerous practice acquisitions, transitions, and relocations since she co-founded Stepping Stone Dental Partners in 2009.

This valuable experience has refined her process and approach to practice growth and management. Her ability to develop strong dental teams with excellent patient connection and communication skills keep her in high demand in the dental industry. In addition to her transition experience, she has a thorough knowledge of dental insurance, dental procedures, equipment, industry trends and best practice standards for patient service and care.

Ms. Poppe has a unique understanding of what it takes to help dentists achieve their practice vision. She is committed to listening to, understanding, and finding solutions for her clients. She delivers a passion and level of communication that truly set her apart. From practice start up to practice transition, she has the skills and knowledge to implement systems for practice and team success.

Message Genevieve

Ms. Kuelz has over 15 years of Customer Service, Account Management, and Client Services experience. She uses her excellent organizational skills to efficiently and conscientiously coordinate top-notch service to clients. She is also a gifted communicator and is able to put team members at ease while providing useful and insightful feedback in both small group and one-on-one coaching situations.

Brianna is dedicated to helping dental practices achieve success and getting the most out of their coaching experience with Poppe Practice Management.

Message Brianna

Getting Started

It is time to make a plan. Let’s get the ball rolling with these 3 easy steps.

STEP 1

Initial Consultation – FREE

The first step is a phone call. Let’s talk about your needs and goals and determine if it makes sense to proceed with an in-office evaluation.

Click to schedule a call with Genevieve

STEP 2

In-Office Evaluation

In many cases, we will need a couple of days to observe you and your team in action and create a strategy for your team’s success.

STEP 3

Custom Game Plan

After our office visit, we will sit down to discuss our observations and make a plan together based on your practice goals and values.

BENEFITS OF PROFESSIONAL COACHING

Some industry statistics showing the value and ROI executive coaching offers.

570

% Average ROI

% Improved Productivity

% Improved Working Relationships

% Conflict Reduction

THEY SAY

It has been a pleasure working with Genevieve in our practice this past year. She has helped us through the transition of adding my son to our practice. Adding a new doctor to the practice requires quite a bit of growth and Genevieve has offered suggestions and guidance on how to do that. She has been invaluable is helping my staff implement the phone training skills learned from the All-Star Dental Academy videos. It's great to have an outside third party reinforce the skills and ideas that I want to my staff to learn. I would highly recommend Genevieve as a consultant to any dental practice.
Peter J. March DDS - www.marchfamilydentalcare.com
The insight and compassion that Genevieve has for my practice and team is very special. She has provided us with great insight, given us great direction for change, and done it in a way that has built great confidence for our entire practice.
Michael C. Fling DDS - http://www.michaelflingcosmeticdentist.com/
I hired Genevieve Poppe because she is an excellent communicator. I admired her unique and highly effective approach to patient communications. Genevieve is proficient in using her communication skills to improve staff performance. She is able to intuitively and insightfully evaluate each staff member’s positive and negative qualities and is able to give constructive suggestions to them in a positive manner. Genevieve also excels at teaching staff how to better communicate with patients. She was instrumental in developing written protocols for Front Desk and Clinical standard operating procedures. Genevieve is a good sounding board and is able to take a raw idea and turn it into an actionable plan. She makes herself available to her clients practically any time you need her; day or night. For her exceptional ideas and insights into dentistry, dental patients, and dental team members, I confidently recommend Genevieve to anyone desiring to improve any aspect of their practice and in taking their practice to the next level.
Larry Kassel DDS - http://www.drkassel.com/
Genevieve is a very detailed oriented person with exceptional communication skills. She has a vast knowledge of the dental industry and the marketing strategies utilized to build a successful dental practice.
Jen Bernstein - Senior Account Executive, Golden Proportions Marketing - http://www.goldenproportions.com/
Geni, is a very strong leader, with excellent management skills, and a deep knowledge of the Dental Industry. And on top of her broad skill set, she was a lot of fun to work with!
Kirk Thode Financial Advisor, CFP with Morgan Stanley Wealth Management - http://www.morganstanleyfa.com/thecorraothodegroup
Genevieve is skilled and knowledgeable in practice management and understands how to facilitate the development of a dental practice. She understands dentistry from both a clinical and business point of view. Genevieve played an invaluable role managing one of the most successful private practices in Madison highlighted by her oversite and completion of its building project.
Tim Buck - Business Owner
I met Genevieve Poppe through a referral from a dental colleague. Genevieve helped me to evaluate my team and coached me through a transition in management for my practice. She is energetic, fun and real. Her depth of insight is incredible. Her work ethic and dedication to professionalism is fantastic. My team, and myself, greatly value her direction and guidance. Looking forward to continued direction from this amazing source of wisdom and grace.
Jennifer Davis DMD - http://dentalartimages.com/
Over the past year since meeting Geni, I've found her to be a true professional in her position with Stepping Stone. She is very good at managing projects and pushes items forward, a mover and a shaker. She is outgoing and easy to work with, is well organized and can handle multiple tasks with ease. Her attention to detail, ability to find creative solutions and have innovative ideas moving forward has helped to grow our practice.
Jeff Dean - Sauk Trail Dental
I met Genevieve about a year ago. At that time my practice had experienced significant upheaval. We had just lost our office manager and insurance coordinator. Genevieve helped me get my new hires settled and implement a number of systems. This really helped smooth the bumps and allowed for an almost seamless transition. Thank you Genevieve for your guidance! Your consulting set the stage for my practice to continue to grow and thrive despite our major setbacks.
Michael Sobol DDS - http://www.premierdentalcare.net/